Frequently Asked Questions
Everything you need to know about your Tote&Carry experience.
How long will it take for my order to ship?
Standard domestic orders are processed within 2-3 business days. Once shipped, delivery typically takes 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.
Do you offer international shipping?
Yes, Tote&Carry ships worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.
What materials are used in your bags?
Our luxury travel sets and bags are crafted from high-quality vegan leather and premium hardware to ensure durability and a high-fashion aesthetic.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Affirm and Klarna for your convenience.